| NSH maintain the very highest quality
standards. Utilising the latest quality systems
and a fully trained/accredited in-house team comprising
of management, engineering and personnel.
Full use of Key Performance Indicators (KPI's)
is made to monitor and control the quality of
customer service:
- Device Repair Acceptance per 100 units
- Component Replacement Acceptance per 100 units
- Device Re-build Acceptance Level per 100 units
- On Time Delivery per 100 units
All KPI's are set at a 96% minimum acceptance
level.
NSH's quality feedback and reporting solutions
include:
- Daily internal quality assessments for real
time solutions to quality issues.
- Full feedback customer complaint diagnosis
and reporting.
- Statistically based inspection techniques
on incoming goods and repair centre processes.
Whilst we recognise that this is a significant
investment, it is the backbone of the business
for 2003 onwards. As a result NSH will maintain
its market leading position within the repair
and service industry.
NSH is accredited to BS EN ISO 9001:2000 and
is working towards ISO 14000 / 1 supporting all
environmental preservation initiatives.
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